General Terms & conditions

Rates terms & conditions:
• Rates are quoted in South African Rand (ZAR)
• Rates are per room per night, for single or double occupancy
• Inclusive of breakfast, 15% VAT (subject to change) & Tourism Levy
• Rates are nett, non-commissionable, confidential and subject to availability
• STO / Nett Room Rates may not be disclosed to any third party and may only be offered as part of a package to ensure rate protection for all parties. At all times, rate parity with Kensington Place’s Best Available Rate should be upheld
• Kensington Place reserves the right to amend its rates in the event that the exchange rate fluctuates in excess of 10%

Payment Terms and Conditions:
• A deposit of 20% is required to confirm each reservation, if not agreed otherwise
• Balance of accommodation account is payable 30 days prior to arrival date, if not agreed otherwise
• Payment for accommodation made by credit card will attract a charge of 5% to cover bank commission
• Fees for international bank transfers must be covered by tour operator

Booking terms & conditions:
• No children under the age of twelve (12)
• Check-in time is 14h00 & check-out time is 11h00
• In order to guarantee an early check-in, accommodation needs to be reserved the night prior to arrival. Same condition applicable for late check out
• All rooms are prepared as DOUBLE. TWIN availability is limited and must be requested when booking is made

Peak Season reservations (individual & group bookings):
• A non-refundable deposit of 35% is required to be paid by July of that year
Cancellation Policy for individual bookings (1 – 3 rooms)
• Should booking be cancelled over 30 days prior to arrival, no cancelation fee will be charged
• Should booking be cancelled under 30 days prior to arrival, a 100% cancellation fee is applicable
• Refunds and the waiver of the cancellation policy are at the discretion of management and the ability to relet the room

Booking conditions & cancellation policies for group bookings (4– 8 rooms):
• Minimum 5 night stay from 22 Dec – 05 Jan
• Full payment to be made 30 days prior to arrival, if not agreed otherwise
• Should the entire booking be cancelled within 90 days of arrival, cancellation fees equivalent to the full stay is applicable