AZ of Directory Services
Please dial ‘12’ from your bedroom telephone for any service request. Alternatively, talk to us now via live chat. Simply click on the tab below.
Arriving and Departing
All rooms are ready for check-in at 14h00. Please vacate your room by 11h00 on the day of your departure. Should you require a late check-out, please discuss this directly with the manager on duty.
We use a highly reputable company to provide in-room treatments for our guests. Click here to view a list of treatments available. To book your treatment please contact Reception.
We have bicycles on the property for your use. Please enquire at Reception for availability and recommended routes.
Breakfast is included in your stay at Kensington Place. Breakfast is served from 07h30 until late. Should you wish to have breakfast in your room please contact Reception for a menu. Alternatively, please click here to view our breakfast menu.
Meals are served throughout the day until 22h30. Meals are either served in the dining room or in the comfort of your room. Please contact Reception for a menu. Alternatively, please click here to view our menu.
We have a selection of DVD’s available for your viewing pleasure. Please contact Reception for a complete list of titles.
The hotel’s electricity supply is 220V. There are international plug adapters available at Reception.
*Please note that a R150 deposit is required.
Gratuities are at your discretion and may be added to your final account. We distribute all gratuities evenly amongst all our staff.
Complimentary vouchers are available at Reception for the nearby Virgin Active gym at Wembley Square. We also offer gym bags and locks. Please note Virgin Active require all of our guests to provide identification on arrival.
A selection of beverages and snacks are available in your room. Should you require specific items to be added to your bar, please contact Reception.
Left something at home?
Basic amenities like shaving cream, razors and toothbrushes are available at Reception should you have left something at home.
We have a doctor and dentist on call 24 hours a day. Please contact Reception to make an appointment or request a call-out.
Stay in touch whilst in Cape Town. Collect a locally registered mobile phone from Reception.
*Please note that a deposit of R400 will be charged to your account and the balance (less credit for any calls made) will be refunded upon the safe return of the mobile phone and accessories.
An iPod docking station is provided in your room.
We have a variety of daily local newspapers available during breakfast service. Daily international newspapers are also available on request at R90 per edition. Please click here to view a list of newspapers available. To order your copy, please contact Reception.
Kensington Place provides a full laundry service for your benefit. We outsource our guest laundry to a highly reputable company. Please complete the form provided and place in your laundry bag. For same day service, please have your laundry collected by no later than 09h00, which will ensure it is returned during turndown service.
*Please note that Kensington Place endevours to provide a high quality laundry service, but it is for your own risk to do so. Should you wish to press your own clothing, housekeeping will bring an iron & ironing board to your room on request.
Kensington Place strongly urges you to lock all valuables, especially cash, in the safe provided in your room. Please enter your secure 4 or 6 digit code to lock and unlock the safe.
Secretarial services are available at Reception. These include postage, courier, fax, printing, messaging and any other service you may require.
Why don’t you share some of your best Cape Town experiences with us on Facebook or Twitter (@KensingtonPlace)? We’d love to connect – get in touch!
We use a reliable and safe taxi service called Marine Cabs. Should you require a taxi, please contact Reception.
*Please allow approximately 10-15 minutes waiting time for a taxi.
*Marine Cabs 0861 418 222
For national calls (within South Africa): dial ‘0’ for an outside line, followed by the complete telephone number (including area code) – e.g. 0 + 021 424 4744
International calls: dial ‘0’ for an outside line followed by ‘00’ for an international extension followed by the country code and complete telephone number – e.g. 0 + 00 + 1 + 212 239 7765
1 United States/Canada
44 United Kingdom
Wireless Internet Access
We offer free wireless Internet connectivity in all rooms and public areas. Simply search and connect to a network abbreviated by ‘KP’ followed by the designated area – e.g. ‘KP Ground Floor’, ‘KP Top Floor’ etc. No password required. Should you require any assistance please contact Reception.